Legal

Terms of Service

Last updated: 28 July 2026
⚠️ Template — pending legal review
This text is a starting point built from what GICATI actually does. It has not been reviewed by a lawyer. Before onboarding paying customers at scale, replace this with Termly / iubenda output or lawyer-reviewed text. Remove this banner when you do.

1. What GICATI is

GICATI provides a restaurant management platform (the “Service”) accessible at gicatipos.com. The Service includes: a customer QR menu, online ordering, a waiter POS, a kitchen display, staff management, cash-shift management, WhatsApp marketing, and admin tools.

By creating an account or using the Service, you (“the Restaurant”, “you”, or “your”) agree to these Terms.

2. Your account

You are responsible for keeping your login credentials secret. You are responsible for all activity under your account — including anything your waiters, managers, or staff do while signed in. Notify us immediately at hello@gicatipos.com if you believe your account was compromised.

You may not share your account with restaurants you don’t own or operate. One account = one venue (except the Hotel tier, which permits multiple in-house restaurants under one account).

3. Pricing & billing

The Service is offered on three tiers (Starter, Business, Hotel). Prices are shown at gicatipos.com/for-restaurants. Prices are in Iraqi Dinar (IQD).

  • Billing is monthly, in advance.
  • Payment is due within 7 days of invoice.
  • Overdue accounts may be suspended (menu still visible; ordering and POS disabled).
  • Setup and onboarding is free for standard tiers.
  • The first month may be discounted or free at GICATI’s discretion for new customers.

GICATI does not take a percentage of your sales. Cash sales are 100% yours. Card / digital wallet payments (when live) may carry the underlying processor’s fee (e.g., FIB, FastPay, Zain Cash) — which is transparent and passed through unchanged.

4. Refunds & cancellation

You may cancel any time from your /admin panel or by emailing hello@gicatipos.com. Cancellation takes effect at the end of the current billing month.

  • No partial-month refunds. When you cancel mid-month, the Service remains available until month-end; no refund is issued for the remaining days.
  • Annual prepayment. If you prepaid for multiple months, the unused full months after your cancellation date are refunded within 14 business days.
  • Service-fault credit. If the Service is materially unavailable for more than 48 consecutive hours due to a fault on our side (not scheduled maintenance, force majeure, or your own infrastructure), you may request a pro-rata credit for the affected days. This is your sole remedy for downtime.
  • No refund for suspension due to violation. If your account is suspended for breach of Section 6 (Acceptable Use), no refund is issued.

On cancellation, we provide a CSV export of your menu, customer list, and sales history within 14 days. After 90 days your data is permanently deleted unless required to be retained by law.

5. What the Service delivers (fulfilment)

GICATI provides access to a cloud-hosted restaurant management platform. The Service is delivered digitally — there are no physical goods. Upon account activation, you receive:

  • A live QR menu at gicatipos.com/r/your-slug accessible to your customers immediately.
  • Access to the Admin panel (/admin) for menu building, floor planning, staff management, and sales reporting.
  • Access to the Waiter POS (/pos) for dine-in order management.
  • Ongoing hosting, updates, and technical support for the duration of your subscription.

The Service is considered delivered when your account is active and the platform is accessible. Feature availability depends on your subscription tier.

6. Data ownership

Your data belongs to you. Menu, sales, customer list, staff records — you own all of it. GICATI processes it on your behalf, and you remain the data controller for personal data of your customers and staff. See our Privacy Policy for details on how we handle it.

You grant GICATI a limited license to display, store, and process your data as needed to operate the Service (e.g., show your menu to your customers).

7. Acceptable use

You agree not to:

  • Use the Service to sell illegal goods, services, or content prohibited under Iraqi law.
  • Send spam or unsolicited marketing (WhatsApp campaigns are opt-in only).
  • Reverse-engineer, decompile, or attempt to access GICATI’s source code.
  • Attempt to overload, hack, or disrupt the Service.
  • Resell the Service to third parties without written permission.

Violation may result in immediate suspension without refund.

8. Uptime & support

We aim for 99% uptime but do not guarantee it. Support is provided via WhatsApp and email during Erbil business hours (Sun–Thu, 9:00–18:00). Business and Hotel tiers get priority support with target response times of 2 hours and 30 minutes respectively.

Scheduled maintenance is announced at least 24 hours in advance where possible.

9. Intellectual property

GICATI, the Pay4 platform, all code, logos, and brand assets are owned by GICATI. You may not use them commercially without permission.

Your menu content, photos, logo, and brand are yours. Uploading them grants us a limited license to display them within the Service.

10. Warranty disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

GICATI does not warrant that the Service will be uninterrupted, error-free, or free of harmful components. You use the Service at your own risk. No advice or information obtained from GICATI creates any warranty not expressly stated in these Terms.

11. Limitation of liability

To the maximum extent permitted by the laws of the Kurdistan Region of Iraq, GICATI’s total aggregate liability for any and all claims arising out of or relating to these Terms or the Service is limited to the fees you actually paid GICATI in the 3 months immediately preceding the event giving rise to the claim.

IN NO EVENT SHALL GICATI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, CUSTOMERS, DATA, OR GOODWILL; COST OF SPOILED INVENTORY; BUSINESS INTERRUPTION; OR REPUTATIONAL HARM — HOWEVER CAUSED AND REGARDLESS OF THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF GICATI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Changes to these Terms

We may update these Terms. Material changes will be emailed to you at least 30 days before they take effect. Continued use after that date means you accept the changes.

13. Governing law & disputes

These Terms are governed by the laws of the Kurdistan Region of Iraq. Any dispute will be resolved in the courts of Erbil, unless both parties agree to mediation first.

14. Contact

Email hello@gicatipos.com or WhatsApp [REPLACE WITH YOUR NUMBER].